State Farm® Insurance Agent Craig Plank

"I needed to change a vehicle from Colorado to SC so I submitted the request through Austin, I’m assuming he is one of the agents? I called back 3 days later to find out why it was taking so long and was told it was still in underwriting?! Huh, ok. WHY? After a week I called for a second time to find what the heck was going on and how could it possibly take this long? It was 930a on Tues the 19th and the phones were still going to the after hours call in. Then I called back and it went to VM. I already had my vehicle registered in SC and my insurance was past due in Colorado because I was told by Austin, “to not pay it” as it will transfer. So I got on the website Wednesday and changed agents to Sarah Benson. Within a day she had reached out to underwriting and she had 4 questions for me and my vehicle was added to my SC policy. I don’t know what’s happening at this office but it is not a professional way to handle business. This agency lost a home and three cars for lack of customer follow up."

"The staff are terrible at Craig Plank’s office. They don’t call back when you call or text them. I have been a loyal client since 1997 and I can safely say that the staff’s customer service and attentiveness to their clients’ needs has drastically declined. The office manager, Katy Sohm was over talking me and cutting me off when I spoke with her today. They don’t care about the clients and they are very nonchalant. I encourage everyone to change agents or change your insurance company. I feel that my money helps pay their salaries and they do not respect me nor are willing to assist me. Run far away from this agent’s office. Update: 3/28/22: Just when I thought I was done with this agency, I ended up having to get a claim started on an old life insurance policy I bought years ago because my son passed away on 3/4/2022. Man…this has been the worse experience ever. I am still waiting on payment for a benefit I paid for within 10 years. Error after error from this office with Katy Sohm and the Life Department. They sent my direct deposited to the wrong account number even after me giving them a voided check. Me the grieving mother had to do all the footwork to try and get my money. At this point right now I still do not have it and they sent the money back to State Farm on 3/18/2022 but they claimed they didn’t get it back. This has been a nightmare!!!! Beware of this office and State Farm."

"I have been with Craig for about 10 years and completely happy. Craig has always been there for me. Whether it be buying and insuring a car on a Saturday, involved in a hit and run after business hours, cracked windshield, or just checking on me, Craig or someone from his office is always there. Craig and his staff are truly like family and if you are looking for the best insurance agent, look no further."

"Austin Moak was my Agent and to say Customer Service was awesome is an understatement. Austin was professional, well versed and explained everything in detail and answered my questions with vigor. Great follow-up! Immediate response. I can go on and on but I think you get the picture. The office was inviting...espexiallybthe candy bowl...lol but anyone looking for a professional atmosphere and attitude I sincerely recommend State Farm Craig Plank agency in Columbia on Parkland Road. Thank you for making the hardest time in my life a little easier that day. I hope and Pray blessings and overflow for your office!!!"

"If you already have State farm they won't give you a better quote from another office in the area they're stuck on their selves and trying to pay for a new car or something and they just go up on anybody's price when they feel we moved from Broad River road to off two notch road it our insurance went up 107 to 143 ."

"I paid for a 6month premium. They sent me an email stating they were canceling service a month later. Said i had a suspension within than past 3years, I than contacted dmv. A registrstion on a vehicle had been restricted but there were no suspensions on my license. For some reason the agent keeps trying to convience me to apply refund to casualty and fire insurance. I am not interested, i dont like the service of going back and forth with them about a suspension that dont exist."