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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mable B Eargle

September 23, 2025

5  out of  5
rating by Mable B Eargle
"Excellent service"
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Scott Rankin

September 17, 2025

5  out of  5
rating by Scott Rankin
"I've been dealing with Andrew Kearse and it's been a fantastic. He not only saved me money but took the time to explain a number of options. I would highly recommend!"
We responded:
"Scott, Thanks for your kind words about Andrew. I appreciate it. We look forward to serving you for years to come. Craig Plank"
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Monica Jones

September 16, 2025

5  out of  5
rating by Monica Jones
"Our family has trusted State Farm for years, and they continue to go above and beyond in every way. The level of care, professionalism, and efficiency they provide is unmatched. A special shout-out to Brandon and Andrew for their top-tier customer service—they are always patient, knowledgeable, and quick to help with any questions or concerns. It’s rare to find a team that truly makes you feel valued as a customer, but that’s exactly what we’ve experienced time and time again. Highly recommend!"
We responded:
"Monica, Thank you for trusting us for the many years you've been with us. It means a ton to me! I appreciate your sweet words about Andrew and Brandon. Thank you. Craig Plank"
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Kimbale Mack

September 11, 2025

5  out of  5
rating by Kimbale Mack
"Andrew is an outstanding agent! He found me huge discounts! I would definitely recommend calling him if you want to save big!"
We responded:
"Kimbale, Thank you for your kind comments. Means a ton! Andrew is a huge asset to my team. We look forward to serving you over the many years to come. Thank you. Craig Plank"
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Tamara

September 10, 2025

5  out of  5
rating by Tamara
"I have been a client with this State Farm office for over 10 years and have always received friendly and professional service. I also want to extend my deepest thanks to Katy for the tremendous help she has provided to my family."
We responded:
"Tamara, thank you so much for your 5-star review! We appreciate you taking the time to write your review. We really value you being part of our business. See you soon. Craig "
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Stephanie Donaldson

August 25, 2025

5  out of  5
rating by Stephanie Donaldson
"Andrew has been amazing in following up with us and ensuring the best customer service!"
We responded:
"Stephanie, thank you for your 5-Star review. I am grateful for your business and your kind words about Andrew. We are super proud of him. I look forward to seeing you soon. Craig"
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Stephanie Mayberry

July 19, 2025

5  out of  5
rating by Stephanie Mayberry
"Top Notch Service for ALL of your insurance needs! In an ever-changing world of constant rate increases, insurance can feel frustrating—especially in a state with notoriously high premiums. But with Craig Plank and his team, the experience is different. Their rates are fair and competitive—but what really sets them apart is the customer experience. Personally, insurance has always felt like a dreaded task. But now? I actually look forward to our phone conversations. That says a lot. Craig Plank and his team- they treat and talk to you like family. I want to do business with people like this. It’s relationship based-it is how I work day to day as well. Andrew was sure to take his time to review all of our polices and explain all the terms thoroughly. He then followed through with calling me back when we discussed to do so. Don’t take my word for it…call them to see for yourself !"
We responded:
"Stephanie, thanks for your 5-Star review and taking the time to write what you did. Means a ton to us! I am grateful for your kind words, your business, and being part of our agency family. Enjoy your summer. Craig"
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Nicole Robertson

June 30, 2025

5  out of  5
rating by Nicole Robertson
"Andrew was a huge help with our move and gave great advice for the local area. He is awesome."
We responded:
"Nicole, I am grateful for your kind words about Andrew. He's a real asset to my team. Happy Independence Day! Craig"
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Angel Washington

June 4, 2025

5  out of  5
rating by Angel Washington
"Andrew Kearse- Product Specialist, is top tier. He was very patient, helpful, quick responding to my needs and he went to bat for me with the car company I was purchasing from. How many agents do you know that will call on your behalf to make sure you're taken of properly from another company? Its always a great experience working with him. He took care of my needs when I started my policy with State Farm and its good to still have the same agent years later. I highly recommend Andrew if you need an insurance agent for any and all of your policy needs."
We responded:
"Angel, Thank you for your review and sweet words about Andrew. We strive to deliver high quality service, and I am proud of Andrew for his great work. Thanks for taking the time to express your gratitude. Craig"
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Amber Rankin

May 22, 2025

5  out of  5
rating by Amber Rankin
"Andrew Kearse was awesome to work with!"
We responded:
"Amber, sorry for my delayed response. I appreciate your kind words about Andrew. We look forward to seeing you soon. Craig"
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Tynia Gooden

May 14, 2025

5  out of  5
rating by Tynia Gooden
"Hit an deer in the rode and tire popped out"
We responded:
"Tynia, we are thankful to be your choice for your insurance needs and your 5-Star review. So sorry about your auto loss. We look forward to serving you. Craig"
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Carson skinner

April 15, 2025

5  out of  5
rating by Carson skinner
"Great customer service!"
We responded:
"Carson, thank you for your 5-Star review. Means a ton! Craig"
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Steven Pierce

April 10, 2025

5  out of  5
rating by Steven Pierce
"Have been in SC for over a year now, and have had great service from Andrew. Would highly recommend to anyone, I have been with state farm in Ky and TN and although I love their service, it doesn't compare to Andrew's customer service."
We responded:
"Steven, sorry for my delayed response. Your review slipped through me seeing it. I am thankful for your kind words about Andrew and our agency. We look forward to a long relationship. Craig"
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Satoria Lowe

April 4, 2025

5  out of  5
rating by Satoria Lowe
"I've been with Craig plank State Farm Agency for over a decade. The staff is so professional, kind, and sweet. They are willing to go beyond to help all their customers feel welcomed and find a solution for all of their needs. Andrew is the best. Andrew is very patient, professional, and knowledgeable about the insurance industry. I highly recommend everyone going over and setting up a policy with with Craig Plank State Farm Agency."
We responded:
"Satoria, you are always so kind to us. I am thankful for your sweet words and specifically praising Andrew. I am very thankful to have him as part of our team. I look forward to seeing you soon. Craig"
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Remy Gilbert

March 7, 2025

5  out of  5
rating by Remy Gilbert
"I have never felt more at home in a place of business. Craig Plank and Andrew Kaearse made me feel like family from the moment I walked in the door. I have been with Craig and his team for over 10 years, and I look forward to being with them for another 10 years or more."
We responded:
"Remy, it's always good to hear from you. I certainly enjoy servicing together at Shandon Baptist Church. I am especially grateful for your continued business and your kind words. Hi to our family and see you on Sunday!"
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LaTashia Nathan

February 6, 2025

5  out of  5
rating by LaTashia Nathan
"Andrew & Katy were Great!"
We responded:
"Thanks for taking the time to leave your 5-Star review. I really appreciate it. We are super proud of Andrew & Katy. Hope to see you soon. Craig "
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Marshall C Turbyfill

January 29, 2025

5  out of  5
rating by Marshall C Turbyfill
"As a client of Craig Plank's office for almost a decade, life has had all of its unexpected twists and turns. Since you cannot be sure, Insure. Through fat times and lean, Craig's stalwart team has never met a challenge they cannot accommodate or failed in its duty to me as their customer instilling the confidence that if the worst happens, I will survive all thanks to the Lord God Almighty and State Farm Insurance. The Lord God will keep me safe but Craig Farm's State Farm will compensate."
We responded:
"Marshall, Thanks for your wonderful review and your kind words. We are so thankful to be your choice to protect your earthly possessions. And, I too am super grateful to be able to put my faith in our God and ultimately spend an eternity with Him. Craig"
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John ET

January 8, 2025

5  out of  5
rating by John ET
"I've been insured with State Farm for three years and have had zero issues. Craig Plank's team is nothing short of excellent in regards with service and communication."
We responded:
"John, I am humbled and thankful for your 5-Star review and kind words. They mean a ton to me and my team. I am grateful to have you as part of our insurance family. I hope you have a great new year! Craig"
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Jessica Thompson

January 8, 2025

5  out of  5
rating by Jessica Thompson
"Craig Plank and his staff with State Farm Insurance are absolutely amazing. Always helpful and the best when it comes to their customer service. My family and I have had vehicle/home policies with Craig Plank for 20+ years. Highly recommend this agent and his staff for all your insurance needs!"
We responded:
"Jessica, Thank you and your family for your 20+ years of loyalty to my agency and State Farm. We look forward to serving you and your family for many more years to come. Thank you for your kind and encouraging words. I look forward to seeing you soon. Craig"
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Lucy

January 7, 2025

1  out of  5
rating by Lucy
"They keep going up & never responds to any emails"
We responded:
"Lucy, I’m so sorry you have not received any responses to your emails as you indicated in your review. It is so frustrating when a business doesn’t respond. I will say it is quite unusual for my agency as we strive daily to give excellent service and we have a great reputation for being there when one needs us. I will look into the issue personally and have someone on my team answer your email or give you a call. As far as increases, you are right. Unfortunately, the industry as a whole, including State Farm, has been faced with the changes in our economy and the inflationary pressures that result in rate increases. The good news is we have several options we can explore that may aid in a more premium efficient outcome. Thank you for your review and the opportunity to respond. Craig"
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Cameron Robinson

December 20, 2024

5  out of  5
rating by Cameron Robinson
"Communication and customer service is great, he helped me find the perfect car insurance at a great price. Thank you."
We responded:
"Cameron, Thank you for your 5-Star review. We are grateful you are now part of our State Farm family. We look forward to many years together. Craig"
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John Brunty

December 17, 2024

5  out of  5
rating by John Brunty
"I had the pleasure of working with Andrew. He was excellent. Efficient, prompt and patient. All great customer service qualities. My insurance for a brand new car is extremely reasonable as well. I highly recommend Craig and Andrew!"
We responded:
"John, Thank you for taking the time to give us a 5-Star review and for your kind words. I certainly am proud of the work Andrew does. I'm also thankful your rate met your budgeting needs. We look forward to seeing you soon. Craig"
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Chuck Ward

December 17, 2024

5  out of  5
rating by Chuck Ward
"Have always been very satisfied with the services at Craig Plank's agency. The people in his office are customer friendly and always willing to help. Andrew has personally assisted me many times when I've stopped in to make a payment. I would recommend Craig Plank agency to anyone looking for insurance."
We responded:
"Chuck, I really appreciate you slowing down in this busy season to give us a review. Means a ton! Thank you for your encouraging words. We look forward to talking with you in the new year. Craig"
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Nikki Miller

December 12, 2024

5  out of  5
rating by Nikki Miller
"Andrew was great. Good customer service."
We responded:
"Nikki, So sweet to take a moment and give us a 5-Star rereview. Thank you!! Happy New Year! Craig"
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Isabel Drucker

December 4, 2024

5  out of  5
rating by Isabel Drucker
"Andrew is great! Thanks!"
We responded:
"Isabel, Thank you for leaving your review. I am grateful you feel the way you do about Andrew. I'm super proud of his work and his relationships with the members of our agency family like you!! Craig"