State Farm® Insurance Agent Craig Plank

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Timothy Wingard

April 18, 2024

5 out of 5

"We recently delt with Andrew on the phone about our recent purchase of a new vehicle. He was very courteous, helpful and pleasant to talk with. He was also very knowledgeable."

Seth Morris

April 17, 2024

5 out of 5

"Andrew was extremely helpful while shopping different insurances. He came by my place of business to quote our employees. Would recommend."

Kyle Jones

April 16, 2024

5 out of 5

"If I could give them 6 stars I would. Andrew was very helpful and showed how much he cared about my financial well-being."

Vernessa Chappel

April 4, 2024

5 out of 5

"I really enjoy interacting with my Statefarm office. Everyone there is very professional. Andrew Kearse always helps me whenever I call in for anything, and he is exceptional. We’ve been with Craig Planks office for several years now. Hope to continue great business."

Samuel Gray

March 22, 2024

5 out of 5

"Quick and easy hassle free!!! And Andrew was wonderful to work with.. he also mention some benefits that I might be interested in later… I’m very pleased with my service"

Steven Hekl

March 21, 2024

5 out of 5

"Very nice and professional folks to deal with. Andrew and Brandon were extremely helpful to work with."

Mister South Carolina

February 29, 2024

5 out of 5

"It was a very pleasant experience. The customer representative was thorough, kind, & professional."

Catherine Dozier

February 23, 2024

5 out of 5

"Friendly staff that always go above and beyond! Pleasure doing business with you."

alan hay

February 7, 2024

5 out of 5

"Andrew Kearse was very helpful and is a straight shooter"

Joye Hipp

January 30, 2024

5 out of 5

"Andrew was most helpful in updating my insurance needs. I appreciated his upbeat manner and efficiency in getting my coverage updated."

Ace Visionz Productions

January 10, 2024

3 out of 5

"While State Farm offers great customer service and maintains a high level of professionalism, it's worth noting that they tend to be on the pricey side. If you're on a budget, I wouldn't necessarily recommend this place as it can be considered super expensive."

Ed Lilly

December 11, 2023

5 out of 5

"Great experience discussing my policies with Andrew. Craig is fortunate to have him on his staff!"

Emma Coffman

December 1, 2023

5 out of 5

"I had a great experience with one of the salesman here. I am someone who knows very little about insurance and have been putting off organizing it because I get too overwhelmed, but Andrew was able to explain all of my options to me clearly and was patient with all of my questions. I feel confident in my insurance now, and I know that he will be there for me if I need any future help!"

Joanne Walker

September 21, 2023

1 out of 5

"I needed to change a vehicle from Colorado to SC so I submitted the request through Austin, I’m assuming he is one of the agents? I called back 3 days later to find out why it was taking so long and was told it was still in underwriting?! Huh, ok. WHY? After a week I called for a second time to find what the heck was going on and how could it possibly take this long? It was 930a on Tues the 19th and the phones were still going to the after hours call in. Then I called back and it went to VM. I already had my vehicle registered in SC and my insurance was past due in Colorado because I was told by Austin, “to not pay it” as it will transfer. So I got on the website Wednesday and changed agents to Sarah Benson. Within a day she had reached out to underwriting and she had 4 questions for me and my vehicle was added to my SC policy. I don’t know what’s happening at this office but it is not a professional way to handle business. This agency lost a home and three cars for lack of customer follow up."

Victoria White

September 4, 2023

5 out of 5

"I have used Craig Plank’s State Farm Insurance for almost 25 years. Now, my sons are using them. Insurance, IRAs, you name it and we have it with Craig. Cannot recommend more highly."

CaSandra Narciso

July 15, 2023

5 out of 5

"I called Craig Plank’s office yesterday and had a very pleasant conversation with Austin. He was very patient with me as I had several questions regarding whole life vs term life insurance. He was extremely knowledgeable. I hung up feeling well informed"

Kyle Fletcher

June 21, 2023

5 out of 5

"Everyone has always been extremely helpful and made sure to present information in an easy to understand way."

devon winslow

June 16, 2023

5 out of 5

"Absolutely appreciate Craig Planks office and his amazing staff. Any needs, questions that I have had, was immediately taking care of, with such ease!! Thank you Craig, Brandon, and Austin!! Go team!!!!"

Tamara

June 9, 2023

5 out of 5

"I have been a client with this State Farm office for over 10 years and have always received friendly and professional service."

Louis Covington

June 6, 2023

5 out of 5

"20yrs and counting. State Farm parklane has taken care all my insurance needs past 20yrs. I've been offered quotes from all the competitors can add up."

Mia CSD

June 1, 2023

5 out of 5

"Greg was amazing and helpful!"

Jaehoon Choe

June 1, 2023

5 out of 5

"Personalized Service as if you are the only customer!!!"

David Soto

May 30, 2023

5 out of 5

"Katy did an outstanding job. Craig has always treated me great for over 20 years."

Sharon Hamilton

March 28, 2022

1 out of 5

"The staff are terrible at Craig Plank’s office. They don’t call back when you call or text them. I have been a loyal client since 1997 and I can safely say that the staff’s customer service and attentiveness to their clients’ needs has drastically declined. The office manager, Katy Sohm was over talking me and cutting me off when I spoke with her today. They don’t care about the clients and they are very nonchalant. I encourage everyone to change agents or change your insurance company. I feel that my money helps pay their salaries and they do not respect me nor are willing to assist me. Run far away from this agent’s office. Update: 3/28/22: Just when I thought I was done with this agency, I ended up having to get a claim started on an old life insurance policy I bought years ago because my son passed away on 3/4/2022. Man…this has been the worse experience ever. I am still waiting on payment for a benefit I paid for within 10 years. Error after error from this office with Katy Sohm and the Life Department. They sent my direct deposited to the wrong account number even after me giving them a voided check. Me the grieving mother had to do all the footwork to try and get my money. At this point right now I still do not have it and they sent the money back to State Farm on 3/18/2022 but they claimed they didn’t get it back. This has been a nightmare!!!! Beware of this office and State Farm."

David Taylor

November 19, 2021

5 out of 5

"Craig earns and keeps your trust. I’m grateful he is my agent."

What our customers say about us...

Timothy Wingard

April 18, 2024

5 out of 5

"We recently delt with Andrew on the phone about our recent purchase of a new vehicle. He was very courteous, helpful and pleasant to talk with. He was also very knowledgeable."

Seth Morris

April 17, 2024

5 out of 5

"Andrew was extremely helpful while shopping different insurances. He came by my place of business to quote our employees. Would recommend."

Kyle Jones

April 16, 2024

5 out of 5

"If I could give them 6 stars I would. Andrew was very helpful and showed how much he cared about my financial well-being."

Vernessa Chappel

April 4, 2024

5 out of 5

"I really enjoy interacting with my Statefarm office. Everyone there is very professional. Andrew Kearse always helps me whenever I call in for anything, and he is exceptional. We’ve been with Craig Planks office for several years now. Hope to continue great business."

Samuel Gray

March 22, 2024

5 out of 5

"Quick and easy hassle free!!! And Andrew was wonderful to work with.. he also mention some benefits that I might be interested in later… I’m very pleased with my service"

Steven Hekl

March 21, 2024

5 out of 5

"Very nice and professional folks to deal with. Andrew and Brandon were extremely helpful to work with."

Mister South Carolina

February 29, 2024

5 out of 5

"It was a very pleasant experience. The customer representative was thorough, kind, & professional."

Catherine Dozier

February 23, 2024

5 out of 5

"Friendly staff that always go above and beyond! Pleasure doing business with you."

alan hay

February 7, 2024

5 out of 5

"Andrew Kearse was very helpful and is a straight shooter"

Joye Hipp

January 30, 2024

5 out of 5

"Andrew was most helpful in updating my insurance needs. I appreciated his upbeat manner and efficiency in getting my coverage updated."

Ace Visionz Productions

January 10, 2024

3 out of 5

"While State Farm offers great customer service and maintains a high level of professionalism, it's worth noting that they tend to be on the pricey side. If you're on a budget, I wouldn't necessarily recommend this place as it can be considered super expensive."

Ed Lilly

December 11, 2023

5 out of 5

"Great experience discussing my policies with Andrew. Craig is fortunate to have him on his staff!"

Emma Coffman

December 1, 2023

5 out of 5

"I had a great experience with one of the salesman here. I am someone who knows very little about insurance and have been putting off organizing it because I get too overwhelmed, but Andrew was able to explain all of my options to me clearly and was patient with all of my questions. I feel confident in my insurance now, and I know that he will be there for me if I need any future help!"

Joanne Walker

September 21, 2023

1 out of 5

"I needed to change a vehicle from Colorado to SC so I submitted the request through Austin, I’m assuming he is one of the agents? I called back 3 days later to find out why it was taking so long and was told it was still in underwriting?! Huh, ok. WHY? After a week I called for a second time to find what the heck was going on and how could it possibly take this long? It was 930a on Tues the 19th and the phones were still going to the after hours call in. Then I called back and it went to VM. I already had my vehicle registered in SC and my insurance was past due in Colorado because I was told by Austin, “to not pay it” as it will transfer. So I got on the website Wednesday and changed agents to Sarah Benson. Within a day she had reached out to underwriting and she had 4 questions for me and my vehicle was added to my SC policy. I don’t know what’s happening at this office but it is not a professional way to handle business. This agency lost a home and three cars for lack of customer follow up."

Victoria White

September 4, 2023

5 out of 5

"I have used Craig Plank’s State Farm Insurance for almost 25 years. Now, my sons are using them. Insurance, IRAs, you name it and we have it with Craig. Cannot recommend more highly."

CaSandra Narciso

July 15, 2023

5 out of 5

"I called Craig Plank’s office yesterday and had a very pleasant conversation with Austin. He was very patient with me as I had several questions regarding whole life vs term life insurance. He was extremely knowledgeable. I hung up feeling well informed"

Kyle Fletcher

June 21, 2023

5 out of 5

"Everyone has always been extremely helpful and made sure to present information in an easy to understand way."

devon winslow

June 16, 2023

5 out of 5

"Absolutely appreciate Craig Planks office and his amazing staff. Any needs, questions that I have had, was immediately taking care of, with such ease!! Thank you Craig, Brandon, and Austin!! Go team!!!!"

Tamara

June 9, 2023

5 out of 5

"I have been a client with this State Farm office for over 10 years and have always received friendly and professional service."

Louis Covington

June 6, 2023

5 out of 5

"20yrs and counting. State Farm parklane has taken care all my insurance needs past 20yrs. I've been offered quotes from all the competitors can add up."

Mia CSD

June 1, 2023

5 out of 5

"Greg was amazing and helpful!"

Jaehoon Choe

June 1, 2023

5 out of 5

"Personalized Service as if you are the only customer!!!"

David Soto

May 30, 2023

5 out of 5

"Katy did an outstanding job. Craig has always treated me great for over 20 years."

Sharon Hamilton

March 28, 2022

1 out of 5

"The staff are terrible at Craig Plank’s office. They don’t call back when you call or text them. I have been a loyal client since 1997 and I can safely say that the staff’s customer service and attentiveness to their clients’ needs has drastically declined. The office manager, Katy Sohm was over talking me and cutting me off when I spoke with her today. They don’t care about the clients and they are very nonchalant. I encourage everyone to change agents or change your insurance company. I feel that my money helps pay their salaries and they do not respect me nor are willing to assist me. Run far away from this agent’s office. Update: 3/28/22: Just when I thought I was done with this agency, I ended up having to get a claim started on an old life insurance policy I bought years ago because my son passed away on 3/4/2022. Man…this has been the worse experience ever. I am still waiting on payment for a benefit I paid for within 10 years. Error after error from this office with Katy Sohm and the Life Department. They sent my direct deposited to the wrong account number even after me giving them a voided check. Me the grieving mother had to do all the footwork to try and get my money. At this point right now I still do not have it and they sent the money back to State Farm on 3/18/2022 but they claimed they didn’t get it back. This has been a nightmare!!!! Beware of this office and State Farm."

David Taylor

November 19, 2021

5 out of 5

"Craig earns and keeps your trust. I’m grateful he is my agent."